Brand Storming

Creating Trust and Loyalty for a Brand through Dialogue

Posted By Garry, November 7th, 2011

Achieving trust and loyalty is critical for the survival of a brand. Creating trust in brands can be summarised as being effective, doing the right thing, and being efficient, doing the thing right.

Without Trust a Business is doomed for failure

There is both a business and moral requirement embedded in being effective and efficient. It ensures that a company’s stakeholders and customers are served well and that their needs are provided for. Trust is inextricably linked to the delivery of a promise. If a company promises one thing and delivers another it is doomed to failure. (more…)

Measuring Social Media Return of Investment (ROI)

Posted By Garry, May 11th, 2009

Social marketing was conceived as a concept by the marketing gurus Philip Kotler and Gerald Zaltman of Kellogg School of Management, Northwestern University in 1971. (more…)